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Shipping & Returns

Shipping

We offer free shipping within the Continental USA on orders over $49. Hawaii, Alaska, Puerto Rico, Canada, and other locations outside of the Continental USA will incur a shipping cost. The buyer is responsible for all additional fees such as customs for shipments to Canada and other locations outside of the Continental USA. Unfortunately we do not ship outside of North America or internationally.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Shipping times are determined by the manufacturer since all orders are drop-shipped straight from their warehouse to you. We are not responsible for delays in the shipping or handling times.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies, all weights will be rounded up to the next full pound.

Shipping addresses cannot be changed after the order is placed. If you wish to change the shipping address after an order is placed, the order must be canceled and a new order must be placed. This will restart the wait time of the order as well.

Return Policy

You may return most new, unopened items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If a return is requested due to a change of mind and/or no error on our part or the manufacturer's part, then the customer is responsible for the initial shipping costs we incurred along with the return shipping costs. This includes orders with free shipping.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will not expedite return shipments, nor will we reimburse you for expedited shipping. We only use ground shipping at all times. We are not responsible for return shipments that are lost. Due to this, we highly recommend you include tracking on your return shipments.

In the event of a return and/or refund request, a 15% restocking fee will be subtracted from the refunded amount. No exceptions.

Important Notes

  • Returns must be received in new, uninstalled, and unused condition in the original packaging. 
  • In order to return the item the buyer MUST pay return shipping along with the original shipping costs incurred.
  • RMA Numbers are required for all returns and can be received by contacting customer service at sales@springrates.com.
  • Refunds are offered for Domestic USA orders only. All sales are final for International orders.
  • Refunds will be credited back to you within about 7-10 days after we received, reviewed, and checked your item(s) into the warehouse.
  • Refunds will be the total purchase price of the item, minus a 15% restocking fee (shipping and taxes not included).

Please note that returns are not accepted on custom or special orders. All sales are final on custom orders, special order items, and international orders.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items if they are approved for a return.