The tracking on my order says “Delivered” but I do not have it.
First, check with others in your household or delivery location to confirm it wasn't accepted by someone else. Then, check with neighbors in case it was accidentally delivered to the wrong address. Finally, check your surveillance such as your video doorbell to ensure it wasn't stolen. If you are unable to find the shipment, please let us know as soon as possible. We will first confirm the you have the correct tracking, and that it was sent to the correct address. If needed, we will contact the shipper on your behalf. The shipper will begin an investigation and will file a claim with the shipping company if they deem necessary. You may be required to file a police report. Replacement part(s) or refunds will not be issued until the claim is complete, AND the shipping company approves the claim. If the claim is denied, no replacement part(s) or refund will be provided. The shipping companies will only communicate with the shipper and the recipient about a claim.