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Help & FAQs

What is the shipping and handling cost when I purchase?

As long as your shipping address is located within the 48 continental United States we offer standard shipping at no cost to you. Your order total must be over $49 to qualify for the free shipping.

How long does it take to ship out?

This varies based on the product. In stock products ship out within 24 hours during the week. However, if you select any custom options, such as custom spring rates, this will delay the shipment. When in doubt, feel free to ask us for an estimate before placing your order.

What is the warranty on your products?

All products we sell are covered by the manufacturer's warranty. As an authorized dealer, that warranty is passed on to you. All warranty claims must be filed direct with the manufacturer.

Do you price match?

We will pricematch any publicly advertised price by a competitor as long as the price is not below the manufacturer's MAP (Minimum Advertised Price). MAP pricing is enforced by product manufacturers to ensure the integrity of their products and no dealers are allowed to sell below that price.

Is the photo of the actual product?

Most photos are not of the actual SKU, however, we are working on trying to make them as accurate as possible. Please note that we use photos of the same model, but it may be for a different vehicle.

How can I return my item?

Items may be returned within 30 days of the date of purchase. All returned merchandise must be in new, unused/uninstalled condition, and in its original packaging. In order to start the return process please be sure to contact of our representatives sales@springrates.com to receive a Return Authorization Number*. This must be referenced on the shipping label when you return your item. Once your returned item is received, reviewed, and approved, we will issue a refund of the purchase price, minus a 15% return fee and all shipping costs. ALL ORDERS OUTSIDE OF THE US & CANADA ARE FINAL SALE. *No refunds will be accepted without an RMA#.

I received my item damaged. What do I do?

Very rarely our items are damaged in shipping and we deeply apologize for this and we will get you taken care of. Please be sure to take a picture of the damaged item and the box it was shipped in and forward this to the shipping company. Always inspect the contents of the package before signing for the package.

Where is my item and tracking information?

If the items are in stock, your order will be pulled and processed within two business days after purchase and will be delivered within approximately 4 to 7 business days so long as you're located within the continental 48 states. Once your item hits the first sorting facility your tracking number will be immediately forwarded to you as we like to ensure your package was received securely by our shipping provider. If your item is not in stock, we will notify you within one business day with the estimated wait time. You are then able to decide if you would like to keep the order or cancel for a full refund.

How do I install my product?

It's highly recommended to have a professional install your product. Many products also include installation instructions. Most of the brands we sell offer technical assistance, so you're always welcome to reach out to them for support.