Returns or Exchanges
• Return for exchange or refund will be allowed only within 7 Calendar days from receipt of merchandise.
• All authorized return merchandise must be unused and in it's original saleable packaging, All packaging, documentation, warranty cards, instructions and hardware MUST also be returned.
• Your Invoice and/or Packing Slip must also be returned.
• All returns must be sent Prepaid - no collect shipments will be accepted. Insure the returned parts for it's full value to protect yourself against loss with the carrier. We strongly recommend using UPS. If you send something Freight Collect to Springrates, it will be refused by the Receiving Department. If we did not refuse at the time of delivery, your credit card will be charge for the shipping charges based on which carrier and which service utilized.
• No return or exchange on merchandise that shows signs of having been installed, modified, or painted.
• No return or exchange on Light Bulbs, Electrical Items, Used merchandise, Used JDM items or Special Order items.
• No return or exchange on Wheels and Tires that were shipped mounted and balanced.
• All Returns are subject to a 25% Re-stocking fee.
• No refund on Shipping charges.
Shipping
•Shipping is usually done within 48hrs of the order being recieved. in cases where an item is out of stock, on back order or on special order, Springrates will notify the customer via email with an approximate ETA.
• All shipments within the 48 Contiguous State will be sent via UPS Ground service or Airborne Express Ground, unless air delivery is requested. Your air options are Next Day Air, 2nd Day Air and 3-Day Select. For International Orders, we use UPS Expedited Service. For Canadian Orders, we use UPS Standard Ground Service.
• For shipments to Alaska, Hawaii and Puerto Rico, 2nd Day Air Service will be utilized. There is no Ground Service.
• For UPS Ground Shipments, some products can be considered OS1, which UPS charges 30 pounds, some products can be considered OS2, which UPS charges 70 pounds. There are certain products such as Body Kits, Bumpers, Spoilers and Exhaust systems that will have an additional $50.00 added to the UPS charge because it's over their size and weight restrictions.
• Parts that are too large or too heavy for UPS are delivered by Truck. Most truck freight items have Flat Delivery Rates, a Terminal Fee, Inside Delivery Charge Liftgate surcharge and/or Residential surcharge.
• For Air shipments, they are subject to Dimensional Weight. Please go to UPS.com for explanation.
Damaged Shipments
• Inspect your parcel carefully before signing for package. Note any irregularities or damage on the freight receipt. If the package is in good condition, open it immediately and check for hidden damages.
• If you should receive parts damaged by the Shipping Carrier, you must call Springrates at (562) 630-8298 within 24 hours or claim can not be filed.
• KEEP all original packaging, including packing materials and original shipping carton.
• DO NOT return damaged items without prior approval.
• Springrates will call UPS to report the claim. UPS will issue a Damaged Call Tag and have the package returned to Springrates.
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Shipping & Returns
